IHN App – Terms of Use

IHN Provider App
Integrity Health Network (IHN)
1346 W. Arrowhead Rd, Suite 329, Duluth, MN 55811
info@ihnhealth.com
Effective Date: April 8, 2026

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE IHN PROVIDER APP. BY ACCESSING OR USING THE APP, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE APP.

1. Acceptance of Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you and Integrity Health Network (“IHN,” “we,” “us,” or “our”) governing your access to and use of the IHN Provider App (the “App”). By registering for or using the App, you confirm that you have read, understood, and agree to these Terms and our Privacy Notice.

2. Eligibility and Access

The IHN Provider App is exclusively available to:

• Licensed healthcare providers who are active members of Integrity Health Network
• Authorized IHN staff and administrators

Access to the App requires a current registration code provided to IHN members during onboarding. Registration is only accessible via a direct link provided by IHN — the registration page is not publicly discoverable. You may not share your login credentials, registration code, or registration link with any other person. Upon launch, registration will be further restricted to approved clinic email domains. IHN reserves the right to deny, suspend, or revoke access to any user at any time, with or without cause.

3. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Keeping your account information accurate and up to date
• Verifying your email address before accessing the app. IHN will send a verification link to your registered email address upon account creation. Access will not be granted until email verification is complete
• Notifying IHN immediately at info@ihnhealth.com if you suspect unauthorized access to your account

You must not share your password, access code, or account with any other individual. IHN is not liable for any loss or damage arising from your failure to maintain the security of your account.

4. Permitted Use

The App is provided exclusively for legitimate professional communications among IHN member providers, including:

• Provider-to-provider clinical communication and care coordination
• Referral coordination and consultation
• Access to IHN learning resources and educational content
• Participation in the IHN provider community forum
• Access to the IHN clinic directory

5. Prohibited Use

You agree that you will NOT use the App to:

• Share PHI with any individual who is not an authorized participant in the relevant conversation
• Post or share any Protected Health Information (PHI) in the community forum. All PHI must be communicated exclusively through the Direct Messaging feature, which restricts access to the conversation participants only
• Communicate with or about patients without appropriate authorization where required
• Share, post, or transmit any content that is unlawful, defamatory, harassing, abusive, or discriminatory
• Attempt to gain unauthorized access to any part of the App or its underlying systems
• Transmit malware, viruses, or any other malicious code
• Use the App for any commercial purpose not authorized by IHN
• Impersonate any person or entity
• Violate any applicable law or regulation, including HIPAA
• Share your access credentials with any unauthorized individual

6. Protected Health Information (PHI)

You acknowledge and agree that:

• You are solely responsible for determining whether it is appropriate to share PHI through this App
• You will only share PHI when clinically necessary and in compliance with HIPAA and all applicable laws
• You will obtain any required patient authorizations before sharing PHI
• This App is not a substitute for your Electronic Health Record (EHR) system and should not be used for primary clinical documentation
• Messages are automatically deleted after 30 days and IHN does not guarantee the preservation of any PHI shared through the App
• You are responsible for maintaining appropriate records in your own clinical systems

7. Message Deletion Policy

Direct messages sent through the IHN Provider App are automatically and permanently deleted after 30 days. This is a security and compliance measure. IHN cannot recover deleted messages. You should not rely on this App for the storage or retention of clinical records.

In addition to this automatic deletion, you may delete content you have created at any time:

• You may permanently delete an individual message you sent. Once deleted, it is removed for both you and the other participant in the conversation and cannot be recovered.
• You may remove a direct message conversation from your own view at any time. This does not delete the conversation for the other participant.
• You may permanently delete your own forum post, provided no one (including you) has replied to it. Once a post has any replies, it can no longer be deleted, in order to preserve information that may be helpful to other providers.
• You may permanently delete your own forum reply at any time. This does not affect the original post or other replies.

8. Content Standards

All content you post or share through the App — including messages, forum posts, and file attachments — must comply with the following standards:

• Must be relevant to professional healthcare communication or IHN network activities
• Must not contain content that is offensive, discriminatory, or harassing
• Must not violate any third party’s intellectual property rights
• Must not contain malicious code or files
• File attachments are limited to images, PDFs, and Word documents and must not exceed 10MB

9. Intellectual Property

The IHN Provider App, including its design, features, and content developed by IHN, is the property of Integrity Health Network and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any IHN content without express written permission.

10. Disclaimers

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. IHN DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE IHN PROVIDER APP IS A COMMUNICATION TOOL FOR HEALTHCARE PROVIDERS. IT IS NOT A MEDICAL DEVICE AND IS NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IHN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP, INCLUDING BUT NOT LIMITED TO ANY UNAUTHORIZED DISCLOSURE OF PHI RESULTING FROM YOUR OWN ACTIONS OR FAILURE TO MAINTAIN THE SECURITY OF YOUR ACCOUNT.

12. Indemnification

You agree to indemnify and hold harmless IHN and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the App
• Your violation of these Terms
• Your violation of HIPAA or any other applicable law
• Your improper disclosure of PHI through the App

13. Termination

IHN reserves the right to suspend or terminate your access to the App at any time, for any reason, including but not limited to violation of these Terms, termination of your IHN membership, or suspected security risk. Upon termination, your right to use the App ceases immediately.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in St. Louis County, Minnesota.

15. Reporting Content 

If you encounter content that violates these Terms, you may report it directly within the App. Reports are reviewed by IHN staff, and appropriate action will be taken at IHN’s discretion, which may include removal of content or restriction of the reporting user’s or reported user’s access to the App.

16. Changes to These Terms

IHN reserves the right to modify these Terms at any time. We will notify members of material changes through the App or by email. Your continued use of the App following notice of changes constitutes your acceptance of the updated Terms.

17. Contact Information

If you have questions about these Terms of Use, please contact us:

Integrity Health Network
1346 W. Arrowhead Rd, Suite 329
Duluth, MN 55811
Email: info@ihnhealth.com

Effective Date: April 8, 2026
Last Revised: July 17, 2026